Privacy policy
Privacy Policy
Effective Date: 04.11.2023
Cooky Geneva is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and utilize our bakery e-commerce services. By using the Cooky Geneva website and services, you consent to the practices described in this policy.
**1. Information We Collect**
**1.1 Personal Information:** When you make a purchase or create an account with Cooky Geneva, we may collect personal information such as your name, email address, phone number, and billing/shipping address. We do not store your payment card details; all payment transactions are securely processed by our trusted payment gateway.
**1.2 Order Information:** We collect information related to your orders, including the items you purchase, order history, and order preferences.
**1.3 Website Usage Information:** We collect data related to your interactions with our website, such as your IP address, device type, browser, and pages you visit. This information helps us improve our website's performance and user experience.
**2. How We Use Your Information**
We use the information we collect for the following purposes:
**2.1 Order Fulfillment:** We use your personal information and order details to process and fulfill your orders, provide order status updates, and ensure successful in-store pickup.
**2.2 Customer Support:** We may use your contact information to respond to your inquiries, provide support, and address any issues you may have with our products or services.
**2.3 Marketing Communications:** With your consent, we may send you promotional materials, newsletters, and information about special offers. You can opt out of these communications at any time.
**2.4 Website Improvements:** We analyze website usage data to enhance the functionality, content, and overall user experience of our website.
**3. Sharing Your Information**
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
**3.1 Service Providers:** We may share information with third-party service providers who assist us in operating our website, processing payments, or delivering your orders.
**3.2 Legal Obligations:** We may disclose your information if required by law, regulation, or in response to a legal request, including protecting the rights, property, and safety of Cooky Geneva, its customers, or others.
**4. Your Choices and Rights**
You have the following rights concerning your personal information:
**4.1 Access and Correction:** You can access and update your personal information through your account settings. If you have any questions or need assistance, please contact us.
**4.2 Marketing Preferences:** You can opt out of receiving marketing communications from us at any time by following the provided opt-out instructions.
**4.3 Data Retention:** We will retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
**5. Security**
We employ security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet is entirely secure, and Cooky Geneva cannot guarantee absolute security.
**6. Contact Us**
If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us:
Cooky Geneva
contact@cookygeneva.ch
**7. Changes to this Privacy Policy**
Cooky Geneva reserves the right to update this Privacy Policy to reflect changes in our data practices or legal requirements. We will post any updates on our website with the revised effective date.
Please review this Privacy Policy periodically to stay informed about how we are protecting and using your personal information. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.
Effective Date: 04.11.2023
Cooky Geneva is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and utilize our bakery e-commerce services. By using the Cooky Geneva website and services, you consent to the practices described in this policy.
**1. Information We Collect**
**1.1 Personal Information:** When you make a purchase or create an account with Cooky Geneva, we may collect personal information such as your name, email address, phone number, and billing/shipping address. We do not store your payment card details; all payment transactions are securely processed by our trusted payment gateway.
**1.2 Order Information:** We collect information related to your orders, including the items you purchase, order history, and order preferences.
**1.3 Website Usage Information:** We collect data related to your interactions with our website, such as your IP address, device type, browser, and pages you visit. This information helps us improve our website's performance and user experience.
**2. How We Use Your Information**
We use the information we collect for the following purposes:
**2.1 Order Fulfillment:** We use your personal information and order details to process and fulfill your orders, provide order status updates, and ensure successful in-store pickup.
**2.2 Customer Support:** We may use your contact information to respond to your inquiries, provide support, and address any issues you may have with our products or services.
**2.3 Marketing Communications:** With your consent, we may send you promotional materials, newsletters, and information about special offers. You can opt out of these communications at any time.
**2.4 Website Improvements:** We analyze website usage data to enhance the functionality, content, and overall user experience of our website.
**3. Sharing Your Information**
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
**3.1 Service Providers:** We may share information with third-party service providers who assist us in operating our website, processing payments, or delivering your orders.
**3.2 Legal Obligations:** We may disclose your information if required by law, regulation, or in response to a legal request, including protecting the rights, property, and safety of Cooky Geneva, its customers, or others.
**4. Your Choices and Rights**
You have the following rights concerning your personal information:
**4.1 Access and Correction:** You can access and update your personal information through your account settings. If you have any questions or need assistance, please contact us.
**4.2 Marketing Preferences:** You can opt out of receiving marketing communications from us at any time by following the provided opt-out instructions.
**4.3 Data Retention:** We will retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
**5. Security**
We employ security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet is entirely secure, and Cooky Geneva cannot guarantee absolute security.
**6. Contact Us**
If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us:
Cooky Geneva
contact@cookygeneva.ch
**7. Changes to this Privacy Policy**
Cooky Geneva reserves the right to update this Privacy Policy to reflect changes in our data practices or legal requirements. We will post any updates on our website with the revised effective date.
Please review this Privacy Policy periodically to stay informed about how we are protecting and using your personal information. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.