Politique d’expédition
**1. Shipping Methods**
Cooky Geneva primarily offers in-store pickup as the preferred method of receiving your orders. We do not provide shipping to external addresses. This allows us to ensure the highest level of product quality and freshness.
**2. In-Store Pickup**
2.1 **Designated Pickup Times:** When placing an order, you will be able to select a designated pickup time. It is important that you pick up your order during the specified time to ensure the products are at their freshest.
2.2 **Location:** Orders can be picked up at our physical bakery store in RUE DES EAUX-VIVES 61
1207 GENEVA
2.3 **Late Pickup:** If you are unable to pick up your order during the designated pickup time, please contact our customer service team as soon as possible. While we cannot guarantee the same level of freshness for late pickups, we will make reasonable efforts to accommodate your needs.
**3. Order Confirmation and Communication**
Once you place an order with Cooky Geneva, you will receive an email confirmation containing details of your purchase. Please review this confirmation to ensure the accuracy of your order. We will also communicate with you regarding any order updates, changes, or special instructions via the email address provided during checkout.
**4. Product Availability**
We strive to maintain accurate product listings on our website. However, the availability of certain products may vary, and we reserve the right to limit quantities or discontinue products at any time. In the event that a product you ordered becomes unavailable, we will notify you and provide a suitable alternative or a refund.
*Last Updated: November 2023*
Cooky Geneva primarily offers in-store pickup as the preferred method of receiving your orders. We do not provide shipping to external addresses. This allows us to ensure the highest level of product quality and freshness.
**2. In-Store Pickup**
2.1 **Designated Pickup Times:** When placing an order, you will be able to select a designated pickup time. It is important that you pick up your order during the specified time to ensure the products are at their freshest.
2.2 **Location:** Orders can be picked up at our physical bakery store in RUE DES EAUX-VIVES 61
1207 GENEVA
2.3 **Late Pickup:** If you are unable to pick up your order during the designated pickup time, please contact our customer service team as soon as possible. While we cannot guarantee the same level of freshness for late pickups, we will make reasonable efforts to accommodate your needs.
**3. Order Confirmation and Communication**
Once you place an order with Cooky Geneva, you will receive an email confirmation containing details of your purchase. Please review this confirmation to ensure the accuracy of your order. We will also communicate with you regarding any order updates, changes, or special instructions via the email address provided during checkout.
**4. Product Availability**
We strive to maintain accurate product listings on our website. However, the availability of certain products may vary, and we reserve the right to limit quantities or discontinue products at any time. In the event that a product you ordered becomes unavailable, we will notify you and provide a suitable alternative or a refund.
*Last Updated: November 2023*