Conditions d’utilisation
**Terms and Conditions**
Welcome to Cooky Geneva, the delectable cookie bakery store located in Geneva, Switzerland. We are delighted to serve you with our delicious cookies and other baked goods. Before you proceed to use our website or purchase our products, please carefully read and understand the following terms and conditions. By using our website and our products, you agree to be bound by these terms and conditions:
**1. Acceptance of Terms**
By using the Cooky Geneva website or making a purchase, you acknowledge that you have read, understood, and agree to comply with these terms and conditions. If you do not agree with these terms, please refrain from using our services.
**2. Product Orders**
2.1 **Eligibility:** To place an order, you must be at least 18 years of age or have the consent of a legal guardian. By placing an order, you affirm that you meet these requirements.
2.2 **Order Accuracy:** It is your responsibility to provide accurate and up-to-date information when placing an order. This includes personal information, billing details, and delivery or pickup instructions.
2.3 **Order Confirmation:** An order confirmation will be sent to the email address provided by you. Please review this confirmation for accuracy and notify us of any discrepancies.
**3. Product Availability**
We make every effort to keep our product listings current and accurate. However, product availability may vary, and we reserve the right to limit quantities or discontinue products at any time. In the event that an ordered product is unavailable, we will notify you and provide a suitable alternative or a refund.
**4. In-Store Pickup**
Cooky Geneva offers in-store pickup as our primary method of delivery. When choosing this option, please ensure that you pick up your order during the designated pickup time. Late pickups may affect the quality of the products.
**5. Cancellations and Refunds**
5.2 **Refunds:** Due to the nature of our products, we do not offer refunds. If you have concerns about the quality of your purchase, please contact our customer service team, and we will address your issue on a case-by-case basis.
**6. Privacy**
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
**7. Intellectual Property**
All content on the Cooky Geneva website, including but not limited to text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or use this content without our written consent.
**8. Limitation of Liability**
To the extent permitted by applicable law, Cooky Geneva shall not be liable for any indirect, consequential, or incidental damages arising out of or in connection with the use of our website or products.
**9. Governing Law and Jurisdiction**
These terms and conditions are governed by the laws of Switzerland. Any disputes or claims related to Cooky Geneva or these terms will be subject to the exclusive jurisdiction of the Swiss courts.
**10. Changes to Terms**
We reserve the right to modify, amend, or update these terms and conditions at our discretion. Any changes will be posted on our website, and the revised terms will be effective immediately upon posting.
Thank you for choosing Cooky Geneva. We look forward to serving you with the finest cookies and baked goods. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Last Updated: November 2023
Welcome to Cooky Geneva, the delectable cookie bakery store located in Geneva, Switzerland. We are delighted to serve you with our delicious cookies and other baked goods. Before you proceed to use our website or purchase our products, please carefully read and understand the following terms and conditions. By using our website and our products, you agree to be bound by these terms and conditions:
**1. Acceptance of Terms**
By using the Cooky Geneva website or making a purchase, you acknowledge that you have read, understood, and agree to comply with these terms and conditions. If you do not agree with these terms, please refrain from using our services.
**2. Product Orders**
2.1 **Eligibility:** To place an order, you must be at least 18 years of age or have the consent of a legal guardian. By placing an order, you affirm that you meet these requirements.
2.2 **Order Accuracy:** It is your responsibility to provide accurate and up-to-date information when placing an order. This includes personal information, billing details, and delivery or pickup instructions.
2.3 **Order Confirmation:** An order confirmation will be sent to the email address provided by you. Please review this confirmation for accuracy and notify us of any discrepancies.
**3. Product Availability**
We make every effort to keep our product listings current and accurate. However, product availability may vary, and we reserve the right to limit quantities or discontinue products at any time. In the event that an ordered product is unavailable, we will notify you and provide a suitable alternative or a refund.
**4. In-Store Pickup**
Cooky Geneva offers in-store pickup as our primary method of delivery. When choosing this option, please ensure that you pick up your order during the designated pickup time. Late pickups may affect the quality of the products.
**5. Cancellations and Refunds**
5.2 **Refunds:** Due to the nature of our products, we do not offer refunds. If you have concerns about the quality of your purchase, please contact our customer service team, and we will address your issue on a case-by-case basis.
**6. Privacy**
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
**7. Intellectual Property**
All content on the Cooky Geneva website, including but not limited to text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or use this content without our written consent.
**8. Limitation of Liability**
To the extent permitted by applicable law, Cooky Geneva shall not be liable for any indirect, consequential, or incidental damages arising out of or in connection with the use of our website or products.
**9. Governing Law and Jurisdiction**
These terms and conditions are governed by the laws of Switzerland. Any disputes or claims related to Cooky Geneva or these terms will be subject to the exclusive jurisdiction of the Swiss courts.
**10. Changes to Terms**
We reserve the right to modify, amend, or update these terms and conditions at our discretion. Any changes will be posted on our website, and the revised terms will be effective immediately upon posting.
Thank you for choosing Cooky Geneva. We look forward to serving you with the finest cookies and baked goods. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Last Updated: November 2023